Printer troubleshooting

A network printer shows Offline

• Check it's switched on, has paper, and the lid is shut.
• Check the network cable, or that it's still on your Wi-Fi. Printing a settings sheet (hold Feed while switching on) shows whether it has an IP address.
• If you've changed your broadband router, the printer may need its network settings again.
• Still offline? Press Show setup again on the Printers page and enter the new address in the printer.

It's online but nothing prints

• Make sure Print every new order is ticked for that printer.
• Press Test print. If the test prints, new orders will too.
• Look under the printer's name for a recent problem, such as cover open or paper out. Orders wait in the queue and print once it's fixed (up to 2 hours later).

USB and Zebra printers

• The kitchen screen must be open in Chrome on the PC with the printer, with the right printer chosen and auto-print ticked.
• A red message on the kitchen screen tells you if a ticket couldn't be printed. Fix the printer and press Print on the order.