DirectDine

Support

Get help

Most answers are in the help guide. If you're stuck, send us a message: you'll get a reference number and a link to follow the conversation.

Send us a message

What's it about?

We reply here. If you have a Direct Dine login, use the same email.

What happened, and when? Include an order number if it's about an order.

Please don't include passwords or card numbers.

Already signed in to your dashboard? Use Help & support there and your message is linked to your venue automatically.

Quick answers

Prefer email?

Write to [email protected]. The form above is quicker for us to track.

A customer asking about their order?

Each takeaway makes and delivers its own food. Customers should contact the takeaway directly; its phone number is at the top of its ordering site and on the order confirmation page.