Orders aren't coming through
Customers say they can't order, or orders aren't reaching the kitchen.
Customers can't order
- Look at the top of your ordering site. If it says Closed or Not taking orders, check Hours & alerts and make sure orders aren't paused.
- A holiday date may be set for today in Holidays and days off.
- If your trial has ended or a payment failed, a red banner shows in your dashboard. Choose a plan or update your card.
- Postcode refused? Check your delivery area and distance in Ordering site.
Orders aren't reaching the kitchen
- Refresh the Kitchen screen, and check the device is online.
- Orders paid by card only appear once the payment has gone through.
- Turn on missed-order alerts as a safety net.
Still stuck? Contact support and tell us your venue name and roughly when it happened.
Still stuck? Contact support and tell us your venue name and what you're seeing.